Privacy Policy for Sound Our Souls
Last Reviewed: 26/01/2026
Website: soundoursouls.co.uk
1. Introduction
Sound Our Souls (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website or enquire about our services.
Business Details:
- Business Name: Sound Our Souls
- Location: Cambridge, United Kingdom
- Contact: emma@soundoursouls.co.uk
2. Information We Collect
When you enquire about our services, we may collect:
- Personal identifiers: Your name, email address, and phone number
- Enquiry details: Information about your interest in my services
- Website usage data: IP address, browser type, and pages visited (via cookies)
We collect this information when you:
- Fill in contact forms on our website
- Submit enquiries via Facebook or Instagram lead forms
- Subscribe to our newsletter or mailing list
- Contact us directly via email or phone
3. How We Use Your Information
We use your personal information to:
- Respond to your enquiries about our services
- Improve our website and services
- Comply with legal obligations
We will never sell, rent, or share your personal information with third parties for their marketing purposes.
4. Legal Basis for Processing (UK GDPR)
We process your personal data under the following lawful bases:
- Consent: When you provide your information via forms or subscribe to our communications
- Legitimate interests: To respond to enquiries and provide information about our services
- Contract: To fulfil requests for service provision
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, typically:
- Active enquiries: Until resolved or up to 2 years
- Newsletter subscribers: Until you unsubscribe
- Service participants: For administrative and legal purposes, typically 6 years
6. Third-Party Services
We use the following third-party services that may process your data:
- Meta (Facebook/Instagram): When you submit lead forms via Facebook or Instagram ads
- Email marketing platforms: To send newsletters and course information (if applicable – e.g., MailerLite)
- Website hosting: 34sp
- Video consultations: Zoom
These providers are contractually obligated to protect your data and use it only for specified purposes.
7. Your Rights
Under UK GDPR, you have the right to:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your personal data (“right to be forgotten”)
- Restriction: Request limitation of processing your data
- Objection: Object to processing of your data for certain purposes
- Data portability: Request transfer of your data to another service
- Withdraw consent: Unsubscribe from communications at any time
To exercise any of these rights, please contact us at emma@soundoursouls.co.uk
8. Cookies
Our website may use cookies to enhance your browsing experience. You can control cookie settings through your browser preferences.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
10. Children’s Privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 18.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
Email: emma@soundoursouls.co.uk
Website: soundoursouls.co.uk
13. Complaints
If you’re not satisfied with how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
ICO Website: https://ico.org.uk/make-a-complaint/
ICO Helpline: 0303 123 1113